Maria Ross Return and Cancellation Policy

At Maria Ross, we strive to ensure your utmost satisfaction with every purchase. We understand that there may be instances where you need to return or replace a product, and we’re here to assist you through the process. Please read our return policy guidelines below:

Step 1: If you have received the wrong or expired product(s), kindly raise a return or replacement request within 8 days from the date of delivery. To initiate the request, please provide your order and contact details through our dedicated request form or utilize our convenient Chat option to get in touch with our customer support team. For damaged or missing product(s), please raise the return or replacement request within 3 days from the date of delivery.

Step 2: Once you have raised your return request, please allow us 2 working days to review and process your request. We appreciate your patience during this time.

Step 3: After reviewing your return request, we will arrange for our trusted courier partner to pick up the products from the address they were delivered to. Our aim is to make this process as seamless as possible for you.

Step 4: If our reverse pick-up service is not available in your location, you may be required to self-ship the product(s) using a reliable courier partner. Rest assured, we will reimburse the courier charges incurred in the form of either PayTM Wallet or Your Maria Ross Wallet.

Step 5: Once we receive the returned product(s), we will verify them against your claim. Based on the evaluation, we will initiate the replacement or refund process accordingly. Please note that the availability of replacement will be subject to stock availability.

Step 6:We strive to process your returns or replacements as efficiently as possible, ensuring your satisfaction with our products. If you have any further questions or concerns regarding our return policy, please feel free to reach out to our customer support team. Your happiness is our priority, and we’re here to assist you every step of the way.

Our Return/Replacement Policy:

You can return or replace your product under the following conditions:

• If the wrong product is delivered.
• If an expired product is delivered.
• If the product is damaged, either physically or if the packaging is tampered with.
• If your order is incomplete, with missing products.

conditions where return/replacement requests will not be accepted:

• Opened, used, or altered products.
• Missing original packaging, including mono cartons, labels, etc.
• Return/replacement requests generated after 8 days from the date of delivery.
• Reporting of damaged/missing products after 3 days from the date of delivery.

Process after raising a return request:

• Opened, used, or altered products.
• Missing original packaging, including mono cartons, labels, etc.
• Return/replacement requests generated after 8 days from the date of delivery.
• Reporting of damaged/missing products after 3 days from the date of delivery.

Process after raising a return request:

• After you request a return, we will organize a pick-up for the item. Our courier partners will schedule the pick-up within 5-7 business days of receiving your return request.
• The item will be collected by our courier partners and brought back to our warehouse.
• At our warehouse, our quality control team will thoroughly check the returned product.
• Once the product successfully passes our quality control assessment, we will initiate the refund process.

Cancellation Policy:

Termination: We reserve the right to suspend or terminate your account or use of the Website at any time without prior notice, for any reason or no reason. Upon termination, you must cease all use of the Website and destroy any materials obtained from it.

5. DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY The Website is provided on an “as is” and “as available” basis. We make no warranties, whether expressed or implied, regarding the Website or its content. We disclaim all warranties, including but not limited to, warranties of title, merchantability, fitness for a particular purpose, and non-infringement.
6. You agree that your use of the Website is at your own risk. Maria Ross and its affiliates will not be liable for any damages arising out of or related to your use of the Website. This includes direct, indirect, incidental, consequential, or punitive damages, even if advised of the possibility of such damages.
7. INDEMNIFICATION You agree to indemnify, defend, and hold Maria Ross and its affiliates harmless from any claims, losses, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use or misuse of the Website, violation of these Terms, or infringement of any intellectual property or other rights.
8. INTELLECTUAL PROPERTY RIGHTS
9. All intellectual property rights on the Website, including but not limited to text, graphics, logos, images, videos, audio, software, and other materials, belong to Maria Ross or its licensors. You may not use, reproduce, distribute, modify, or create derivative works from any content on the Website without our prior written consent.
10. GOVERNING LAW AND JURISDICTION. These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.
11. CONTACT INFORMATION If you have any questions, concerns, or feedback regarding these Terms, please contact us at:

Maria Ross Beauty Care Pvt. Ltd. Malighat , Kali Bari Road, Muzaffarpur-842001, Bihar By accessing, browsing, or using the Website, you agree to these Terms.